While there are ongoing factors that may influence these, our normal lead times are as follows:

1. Smaller items (e.g. vanities, pantries, etc.): 3-4 weeks
2. Larger projects (e.g. complete kitchens): 6-8 weeks

We allow up to 48 hours after the initial order is placed to make any dimensional or design changes. There may be additional charges for such changes. Any add-on(s) cannot be guaranteed to be completed on the same timeframe as the original order.

After completion, we will deliver invoiced items to the address on file for said invoice. Please allow 2-3 additional days on top of our normal lead times for delivery. The cost of delivery is based upon distance to delivery location; the costs are provided on every invoice. We ship to all 48 contiguous United States, excluding AK and HI.

Due to the nature of custom cabinet building, we do not accept any refunds or returns. Overall design and dimensions for each project are finalized upfront before order placement. After delivery of invoiced items and final payment, it is assumed that the transaction is final. All items are to be inspected during delivery and any concerns addressed within 24 hours. Thereafter, Great River Cabinets, LLC cannot be held liable for any damages to the invoiced items caused by anyone. There is a 2 year limited warranty set in place after the aforementioned 24 hour inspection period.

LIMITED 2 YEAR WARRANTY ________________________

Warranty Coverage

Great River Cabinets, LLC is proud to offer a limited warranty on our custom cabinets, ensuring they are free from defects in materials and workmanship under normal use.

Warranty Period

This warranty is valid for a period of 2 years from the date of delivery. It applies only to the original purchaser and is non-transferable unless expressly agreed to by Great River Cabinets, LLC and indicated as such within warranty documentation.

What Is Covered

• Structural integrity of cabinet boxes, doors, and drawers
• Hardware installed by the manufacturer, including hinges and drawer slides, under normal wear and tear
• Finish and craftsmanship under proper care and maintenance

What Is Not Covered

• Damage caused by misuse, abuse, negligence, or improper maintenance
• Normal wear and tear, including minor scratches and finish discoloration due to aging
• Water damage, excessive humidity exposure, or temperature extremes
• Hairline cracking in the finish due to natural wood movement
• Mellowing or fading due to photo-degradation
• Damage from improper installation not performed by Great River Cabinets
• Modifications or repairs made by unauthorized parties

What Will Void This Warranty

This warranty will be considered void if any of the following conditions occur:

• Exposure to excessive humidity or temperature extremes
• Water damage from leaks, spills, or improper maintenance
• Failure to address chips, scratches, or other surface damage in a timely manner
• Any modifications or alterations to the product by unauthorized parties
• Improper storage of cabinets before installation, leading to damage or warping
• Damage caused by appliances or improper appliance installation

Warranty Exceptions

Product warranty exceptions may exist. If applicable, the purchaser will receive a written disclaimer outlining any specific exclusions or modifications to this warranty at the time of purchase.

Warranty Claims

To file a warranty claim, contact Great River Cabinets, LLC directly with proof of purchase, photos of the issue, and a description of the problem. We will assess the claim and determine an appropriate course of action, which may include repair or replacement of affected components.

Great River Cabinets will not assume or authorize anyone to assume for us, any liability in connection with the sale of Great River Cabinets products.

Limitations of Liability

Our liability is limited to the repair or replacement of defective components. We are not responsible for incidental or consequential damages, labor costs, or costs associated with the removal and reinstallation of cabinets. This warranty gives you specific legal rights, and you may also have other rights that vary by state or region.

For any questions regarding your warranty, please contact us at sales@greatrivercabinets.com. All approved sales are final and are non-refundable or non-creditable. The consumer is responsible to insure all cabinetry plan dimensions are accurate before approving and placing orders.